Help Desk Support & Network Operations Center

Our Help Desk Support (HDS) that operates 24 x 7, 365 days, was initially established primarily for monitoring network services and managing mission-critical IT infrastructure systems. Today the Help Desk provides extended services include monitoring data centers, servers, firewalls, routers and switches; and receives support calls for Client systems, databases and applications.

Our Network Operations Center (NOC) runs around the clock to assist our clients with real-time network and critical server management. We proactively monitor and provide support where all reported incidents are immediately attended. Based on our track records for the past 10 years, support logs are resolved before requiring further escalation. This ensures high connectivity availability to our client’s systems and businesses.

With our NOC services, our clients can reduce their operating cost and allow their IT resources to concentrate on more vital tasks to respective internal system support rather than checking and analysing data and monitoring the network.

To view list of the customers we are serving today, please click here.

Mobirise

Operates 365 Days

100,000+

Incidents solved for the past
3 years

10,000+

Monitoring 10,000+ equipment

99.9%

SLA Achievement

99.3%

Tickets are solved with first line support

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